COVID Information and Policies at the Fig Street Inn

Updated: June 13, 2021


Following CDC guidance, fully vaccinated guests are not required to wear a facial covering when inside the inn. Guests NOT fully vaccinated are requested to wear a mask when indoors (using common areas, including when coming and going from the building). We suggest having a mask with you as you travel through Virginia, as each individual business may determine their mask requirements.

All Fig Street Inn employees and family members living on property have been fully vaccinated. You may see us wearing masks from time to time. We take cues from guests as to if they would like us to wear masks; and if we are not and you would like us to, just say so.


Cleaning:

We continue with high standards of cleaning, disinfection and sanitation throughout the inn. All linens are cleaned between guests - and we do mean ALL linens - sheets, blanket, bedspread, mattress pads, pillow protectors, towels, bathmats, etc. You can be confident that all items have been cleaned specifically for your arrival.

We do not enter guests rooms once guests have checked in, and in-room daily housekeeping is not provided at this time. Guests staying 4 nights or more may request housekeeping mid-stay - just let us know beforehand so we can arrange our cleaning schedule.

Rooms are stocked with what we think is an ample supply of items to make your stay comfortable and enjoyable. However, guests may request additional items. Guests may also tie up trash and/or recycles and place outside their rooms for collection. All trash bins are supplied with additional bags.

Our primary cleaner is a Stabilized Aqueous Ozone cleaning system by Tersano which is scentless and approved to kill the COVID virus. We do use other cleaners and disinfectants that may or may not have scents. As a commercial entity, we are required to use EPA-approved commercial grade cleaners, and we cannot accommodate requests to use green, homemade and/or non-EPA approved cleaners. If you have scent sensitivities, let us know at booking so we can ensure that Tersano is the only product used before and during your stay.


Check-In & Check-Out:

Guests have the option for self check-in and/or self check-out. This can be added to your reservation when you book online, or call us by the morning of your arrival to let us know. We'll fill you in on how that happens.

Our check-in time is 4 pm to 6 pm. Check-in after 6 pm is never a problem and is by self check-in. Check-in before 4 pm may be requested with a $75 non-refundable fee for 1 pm self check-in Monday through Friday. This must be pre-arranged with a minimum 4 days notice, and there are no-refunds (no exceptions once added to a reservation). This request can be requested when you book online, or call us at 757-331-3133 to inquire about availability.

If you have not paid for early arrival, please do not arrive early to see if we can make an exception. We have an extensive cleaning schedule and it takes at least 1 1/2 hours to properly clean each guest room. If rooms are available before 4 pm, we will text the phone number on file to let the guest know.

Check-out is by 11 am. Guests may leave keys in the room for self check-out, or return keys to the innkeeper.


Food Service:

We operate a ServSafe kitchen and receive an annual inspection by the Virginia Department of Health (VDH), with our most recent inspection January 2021. We have received 100% on every VDH inspection since opening in 2011. Donna is a certified Food Safety Manager (since 2001), and Greg has his Food Handler Certification. Both have completed ServSafe COVID-19 training for food service.

Breakfast is served by reservation from 8 to 9:30 am at individual tables in our Dining Room. We offer a full breakfast menu with a variety of choices. Guests place orders the evening before, as well as schedule a seating. Seatings are first-come, first served, and times may be limited based on how many guests are in-house and what seatings have already been selected. If you require a specific time, please let us know before arrival.

Early coffee is available starting at 7 am by pre-order the day before. A tray will be placed outside your room at the scheduled time - we do not knock just in case you are still sleeping, but you can know the tray will be there as requested.


Minimum Stays:

Friday and Saturday arrivals continue with a 2-night minimum stay. You may see other dates with 2-, and even 3-night requirements. One-night stays are available. You may check availability by entering your travel dates or calling us at 757-331-3133. Our website will generate a list of available rooms; and if no rooms are available, you can add yourself to our wait list.


Discounts:

For 2021, all discounts require a 2-night stay. We offer a 10% discount for our return guests, as well as active military. We also offer a 10% discount to guests who stayed with us while we interimed at Lake Placid Stagecoach Inn in 2021.


Damages:

This year, we have experienced a significant increase in guests using self-tanning products and/or tinted body/skin products which causes damage to our all-white linens. We spend a fair amount of time and product to remove stains, but are not always successful. When we cannot remove stains, and linens have to be replaced, guests will be charged for replacement. We use high quality linens and replacement cost is approximately $800 per room.

We do have colored beach towels guests may choose to use instead of the white bath towels provided. Our bed linens are white and we do not have a colored option to prevent stains caused by these types of body products.


Notes for Visiting Cape Charles:

Many of our businesses are short staffed. Please be kind and patient. We encourage you to make reservations where you can, even months in advance, as it can be difficult to get into restaurants last minute, or arrange for rentals (golf cart, bicycle, boat, kayak, etc.).


DEPOSIT & CANCELLATION POLICIES:

  • All reservations are "rain or shine".
  • 1-night deposit per room is charged at time of booking.
  • Guests may cancel up to 8 days before arrival with a $50 cancellation fee per room.
  • All refunds are issued by check or lodging credit for a future stay (guest choice).
  • Balance including all taxes is charged to card on file 7 days before arrival, and your stay becomes non-refundable (no exceptions).
  • Guests making reservations 7 days or less from arrival are charged in full, including all taxes. These reservations are non-refundable.
  • We do not issue refunds for no-shows, early departures, or reduced stays.
  • If you have any concerns about your ability to travel, or how weather may impact your travel and stay, we suggest waiting until closer to your planned arrival date to make a reservation. Guests may also purchase travel insurance which may provide a refund in select weather-related (and other unplanned emergency) instances.

Reservations that include a holiday, holiday weekend, or special event are non-refundable. For 2021, these are New Years Eve, Valentines, Presidents Day, Memorial Day, July 4, Labor Day, Columbus Day, Thanksgiving Day, Christmas Eve, Christmas, and Crab Slam Festival (last weekend in July). Weekend one-night stays, regardless of time of year, are non-refundable stays.

If you are unsure if your reservation will be non-refundable, please call us at 757-331-3133 prior to booking.

If you don't already know that Booking Direct is the way to go.....Booking Direct is the BEST way to go. Guests making reservations through a 3rd party (an online travel agency or OTA), are subject to all policies of that company. You must work directly with them if you need to change or cancel - they are called online travel agencies because they serve as your travel agent and work as the go-between between you as the guest, and us as the host. Please read our listing on those sites VERY carefully because what they say in their advertising (lowest rate, free cancellation) is not the case.

If you have any questions, please reach out to us at 757-331-3133 or info@FigStreetInn.com.

Be safe. Wash your hands. And above all, be kind.

- Greg & Donna